Frequently asked questions

Before you call

Have the child’s age, insurer, accompaniment needs and the doctor’s recommendation ready. Do not send medical records through the general form.

01Who issues the referral?

A paediatrician or specialist generally completes it and the insurer’s reviewing doctor assesses it. Confirm the current process with your insurer.

02How long is the stay?

Duration is individual and medically determined. The doctor and admissions office will explain the expected period for your child.

03Can a parent stay with the child?

It may be possible depending on age, clinical need, insurer approval and capacity. Confirm cover and room type before arrival.

04Is speleotherapy part of the programme?

The sanatorium describes it as one component of comprehensive care. The clinical team sets the child’s actual schedule.

05Will the child continue school?

Educational support is available during the stay. The home school generally supplies learning materials; confirm the current process with the sanatorium school.

06Where should I send medical reports?

Do not send them through the website form. Ask admissions for an approved secure delivery method.

We can answer practical questions about stays, services and speleotherapy.